By Maggie Kindred
Practitioners in well-being and social care are frequently required to paintings with consumers who do not need to paintings with them, and those 'reluctant' consumers can usually be the main demanding, yet so much worthwhile, to paintings with.
This functional, jargon-free ebook covers the entire matters that practitioners are inclined to come upon during operating with reluctant consumers. The emphasis is on making conception effortless to take advantage of, and the publication is written in an simply digestible and energetic variety. themes lined comprise staying secure, verbal and non-verbal conversation, making preliminary touch with a shopper, predicament events, recording, and the way to finish paintings with a consumer. actions to paintings via are integrated on the finish of every subject and illustrations function all through.
this can be an important e-book for college kids, practitioners, voluntary area employees and running shoes within the fields of future health, social care and social work.
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Extra resources for A practical guide to working with reluctant clients in health and social care
Being conscious of our facial expression, eye contact, gesture, posture, touch and use of space is particularly relevant in a multi-cultural context. There are conscious kinds of non-verbal communication, and certain groups are experts in using these. It is important to develop skills in reading other people’s non-verbal communication. Further information Borg, J. (2008) Body Language: 7 Easy Lessons to Master the Silent Language. Up Saddle River, NJ: Prentice Hall. Hogan, K. (2009) Body Language: The Basics.
This is a real situation where the applicant should ask the panel member if and how he or she wished to be moved. The unwary applicant would ‘help out’ without asking – I imagine he or she was unsuccessful! Judith Usiskin (1998), whose expertise derives directly from clients, says that a good rule of thumb is to ask the person what they want or need you to do. 2. There is not a definite answer to this one – rather some further questions: Did you express any reservations about employing a disabled person in a situation where a lot of physical work is involved?
Do not overact so as not to spoil the meeting and to make the exercise as natural as possible. Do one every five minutes, spending about 30 seconds on each. Messages to communicate: 1. Why doesn’t the person next to you shut up so that you can hear what’s going on in the meeting? 2. You agree with the point just made by A, who is sitting across the table. 3. Your rushed lunch doesn’t agree with your stomach. 4. You want to say something if there is time left. 5. You want very strongly to answer the person who just spoke, but you keep getting interrupted.
A practical guide to working with reluctant clients in health and social care by Maggie Kindred